2. ELIGIBILITY REQUIREMENTS
3. INFORMATION WE COLLECT FROM YOU
When you create an account, or otherwise use the Services, we may collect information you provide to us via forms, surveys, applications or other online fields and use such information to create a user profile to customize your account and user experience:
I. Basic contact details, as follows: name, phone number, address (including zip code), telephone and fax numbers, and email address.
II. Account information, as follows: username and password.
III. Any other information you choose to include in communications with us, for example, when sending a message through the chat function or contact web form. Some features of the Services may require you to enter certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
IV. Payment information in order to purchase Services will require your address, phone number, and form of payment information. Online purchases of our Services must be made by credit or debit card unless otherwise agreed. All credit and debit card information is provided directly to our PCI-compliant third-party payment processors (e.g. Stripe). To make a purchase through our Website, you will need to submit your name and your credit or debit card type, number, expiration date, security code, and billing address, which we will collect. Your payment information may be stored by our payment processor(s) as permitted by PCI-DSS and used for recurring billing. We don’t directly access, handle, or store your credit or debit card information. We will maintain a record of your purchases that you make using our Website.
4. THIRD-PARTY WEBSITE LOGIN; USAGE DATA
In some cases, we may allow you to login to the Services using your account on third party websites (e.g., Google and GitHub) (a “Third-Party Website”). If you login to the Services through a Third-Party Website, we may access and collect information about your use of the Third-Party Website and information you provide to such Third-Party Website. To the extent you and the Third-Party Website allow, we may access your information that is publicly available to other users of the Third-Party Website and information you have provided to the Third-Party Website, such as login email and other content information, friends lists, network statistics and updates regarding your Third-Party Website account.
I. IP address
II. Browser type
III. Date and time stamps, such as the date and time you first accessed the Services
IV. Operating system
V. Log data
VI. Other information regarding your interaction with the Services, such as clickstream data
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms (such as Facebook or Twitter) may also be viewable by us and other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third party.
5. COOKIES AND OTHER TRACKING TECHNOLOGY
You may control the way in which your devices permit the use of such tracking technologies. Most browsers accept cookies automatically. However, you may be able to configure your browser settings to use the Services without some cookie functionality. You can delete cookies manually or set your browser to automatically delete cookies on a pre-determined schedule. For example, in the Internet Explorer menu bar, select: Tools » Internet Options » Browsing History » Delete to view manual and automatic options. If you so choose, you may refuse the use of or delete cookies and tracking technologies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Services. Please note that changing tracking settings for one browser will not carry over to any other browser that you may use such that you will need to change settings on all browsers you use.
When you use the Website, we may also use web beacons to access our cookies. A web beacon is an electronic file on a web page that allows us to count users who have visited that page and to recognize users by accessing our cookies. Further, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness. You can avoid web beacons by turning off HTML display and displaying only the text portion of your email.
Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, Hello Data does not use or respond to “Do Not T rack” signals in your web browser. To learn more about “Do Not Track” signals, you can visit https://allaboutdnt.com/. You may also visit the US Digital Advertising Alliance at https://digitaladvertisingalliance.org and the Network Advertising Initiative at NAI Consumer Opt Out (networkadvertising.org) for further information.
If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below in Section 11.
6. HOW WE USE YOUR INFORMATION
I. TO PROVIDE THE SERVICES
We use the information that we collect from you to provide you with the Services, support and enhance your use of the Services, create a user profile, allow you to evaluate your eligibility for such products or Services, to monitor which features of the Services are used most and to allow us to determine which features we need to focus on improving. When you register online on the Service, you may be given the option of receiving periodic informational/promotional mail or email from Hello Data. You choose whether or not to receive correspondence when you provide this information or by changing your preferences within your registration profile at any time. We use Usage Data and other information collected from users of the Services in the aggregate, so that we can improve the Services and for business and administrative purposes.
II. TO DIAGNOSE WEBSITE PROBLEMS
Hello Data uses your IP address to help diagnose problems with our computer server, and to administer the Services. Your IP address and other Usage Data is also used to gather broad demographic data. It is not stored or linked to your account information, such as name or contact information.
III. SERVICE-RELATED ANNOUNCEMENTS, MARKETING COMMUNICATIONS AND OPT-OUT
We may send you transaction and service-related announcements to inform you of changes or updates to the Services or your account. For instance, if the Services are temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these transaction and service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. If you opt-in to receive marketing communications from us, we may use this data to send you promotional and other electronic communications. We may use third-parties or service providers to deliver communications to you. You may opt-out of such marketing emails by using the unsubscribe link in the email or contacting us at email@example.com with “Unsubscribe” in the subject line. Opting out of marketing communications does not opt you out of non-marketing communications, such as emails about your account or transactions.
IV. CUSTOMER SERVICE
We will communicate with you in response to your inquiries, to provide the Services you request, and to manage your account. If you wish for us to cease contacting you, please contact us using the information listed below in Section 20.
7. OUR DISCLOSURE OF YOUR INFORMATION
I. AGGREGATED DATA
Hello Data may share de-identified and aggregated information, including Usage Data, collected from users of the Services with third parties for industry analysis and demographic profiling.
II. THIRD-PARTY VENDORS
We may disclose information to third party vendors who provide us services to us such as:
i. Payment and billing vendors
ii. Data analytics vendors
iii. Cloud storage providers
iv. IT service management vendors
v. Email marketing services vendors
vi. Professional service advisors, such as auditors, law firms or accounting firms
These vendors help facilitate our provision of the Services, to provide the Services on our behalf, provide customer support, perform Service-related services (e.g., maintenance services, database management, web analytics and improvement of the Services’ features) or to assist us in analyzing how our Services are used. These third party vendors may have access to your information, but only to the extent needed to perform these tasks on our behalf, and we will use commercially reasonable efforts to contractually require them to protect and safeguard your information. If you choose to purchase products and/or Services, we may forward your information to third party vendors for services such as payment processing and billing. There are also times when you provide information about yourself to us in areas of the Services that may be managed or participated in by third party vendors. In such cases, the information may be used by us and by such third-party vendors, each pursuant to its own policies. We may also provide your information to our advertisers, so that they can serve ads to you that meet your needs or match your interests. While we will seek to require such third-party vendors to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, we do not bear any responsibility for any actions or policies of third-party vendors.
III. ENFORCING THE TERMS AND USER SAFETY
IV. LAW ENFORCEMENT
Hello Data also cooperates with government and law enforcement officials, agencies and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials, agencies or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (including but not limited to subpoenas), to protect the property and rights of Hello Data or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
V. AFFILIATES AND BUSINESS TRANSFERS
8. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION AND PREFERENCES
If your information changes, or if you no longer desire our Services, or if you wish to update your preferences to receive email or other communications from us, you may correct, delete inaccuracies, or amend your information and preferences by making the change by contacting us at firstname.lastname@example.org. We will use commercially reasonable efforts to respond to your access request.
9. DATA SECURITY
Please note that any information you send to us electronically may not be secure when it is transmitted to us. Please be aware that no security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive or confidential Information to us, as we cannot guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to Hello Data you do at your own risk. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you use unique numbers, letters and special characters in your password and not disclose your password to anyone. We highly recommend that you do not share your username, password, or other access details with anyone else. If you do share your password or personal information with others, you are responsible for all actions taken in the name of your account. If your account or password has been compromised for any reason, you should immediately notify us using the contact information provided below and change your password.
10. THIRD-PARTY LINKS
11. USERS OUTSIDE THE UNITED STATES
If you access the Services from outside the United States, please be aware that personal information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of personal information in the United States to be equivalent to that required by the in other jurisdictions.
12. HOW TO CONTACT US