What Does Grace Hill Do?

Grace Hill is a technology company specializing in performance solutions for the real estate industry, particularly in multifamily and commercial property management. Their offerings are designed to enhance property performance, ensure regulatory compliance, and support employee development through a suite of integrated tools and services.

• Training & Learning Management - Grace Hill provides a comprehensive Learning Management System (LMS) featuring industry-specific training content. This includes courses on fair housing, compliance, leasing, maintenance, and diversity, equity, and inclusion (DEI), all tailored to meet the evolving needs of property management teams.
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• Policy Management - Their platform enables organizations to create, distribute, and manage policies efficiently. It ensures that employees have easy access to up-to-date policies, aiding in risk mitigation and promoting consistent operational standards.
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• Surveys & Benchmarking - Through KingsleySurveys, Grace Hill offers tools to gather actionable insights from residents, tenants, and employees. The Kingsley Index™ provides industry benchmarks, allowing companies to compare performance metrics and identify areas for improvement.
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• Mystery Shopping & Assessments - Their mystery shopping services deliver unbiased evaluations of on-site teams, helping to identify strengths and areas needing development, thereby enhancing customer service and leasing effectiveness.
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• Reputation Management - Grace Hill's tools assist in monitoring and managing online reviews and listings, helping properties maintain a positive online presence and attract prospective residents.
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• Virtual Leasing & Video Tools - With the integration of Realync, they offer video-based solutions for virtual tours and resident communications, facilitating leasing processes and enhancing engagement.
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• Credentials & Continuing Education - In partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill provides Visto, a platform for obtaining industry-recognized credentials and continuing education credits, supporting career advancement in property management.
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• Market Surveys and Pricing Analysis - Grace Hill acquired HelloData in April 2023, adding HelloData's suite of multifamily market analysis and pricing advisory tools to its robust existing suite of solutions.

Grace Hill serves over 500,000 real estate professionals across more than 2,300 companies, offering solutions that combine technological innovation with industry expertise to drive performance and compliance in property management.