Jess Fitak is a seasoned professional in the field of customer success, currently leading as the Head of Customer Success at HelloData. With a robust background in developing and executing customer success strategies, Jess brings a wealth of experience to her role. She is adept at driving customer satisfaction, retention, and growth through personalized service and innovative solutions.
Before her tenure at HelloData, Jess held various roles at real estate and real estate technology companies including Walker & Dunlop and Fortress, where she honed her skills in customer relationship management, team leadership, and process optimization. Her strategic approach to customer success involves a deep understanding of customer needs, leveraging data to inform decision-making, and fostering a culture of continuous improvement.
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